monkey88 Privacy Policy

1. Introduction

monkey88 ("we", "our platform" or "the company") operates under international licensing and provides online gambling services covering online slots, live casino, sports betting and arcade games to eligible players in Malaysia. This Privacy Policy is a legally binding document that governs how we handle all personal data obtained from users of this platform.

By registering an account, accessing or using any part of the monkey88.onl website, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision in this document, you are asked not to use our platform.

2. Information Collected

monkey88 collects various categories of information from users in different contexts. Generally, the data we collect can be divided into two main categories: information you provide directly, and information collected automatically when you use our platform.

Information you provide directly includes:

• Full name as stated on your identity card (MyKad) or valid travel document
• Date of birth, which we use to verify that you meet the minimum age requirement of 21 years
• Active email address for communication and account verification purposes
• Mobile phone number for two-factor authentication and important notifications
• Payment method information including e-wallet details, bank account details (for FPX) or crypto wallet information
• Identity verification documents when the KYC (Know Your Customer) process is required
• Any other information you voluntarily provide through support forms or communication with our team

Information collected automatically includes:

• IP address, device type, operating system and web browser used
• Game activity data including bets, winnings, game choices and session duration
• Financial transaction records including deposits and withdrawals
• Account login and logout records and activity log history
• Geolocation data at country or region level for legal compliance purposes
• Cookie data and related tracking technologies (see Section 9)

3. Purpose of Data Use

Each category of data collected by monkey88 is used for a legitimate and specific purpose. We do not process your data for purposes other than those stated below without notifying you in advance.

• Account registration and management: To create and maintain your account, verify identity, and ensure account security.
• Financial transaction processing: To securely process your deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, USDT, BTC and ETH.
• Gaming service provision: To enable you to access online slots, live casino, sports betting and all games available on the monkey88 platform.
• Customer service communication: To respond to your enquiries, resolve complaints and provide technical support via live chat and email 24/7.
• Legal compliance and anti-fraud: To fulfil KYC/AML obligations, detect suspicious activity and protect the integrity of the platform.
• User experience personalisation: To tailor game recommendations, promotional offers and communications based on your preferences.
• Responsible gambling: To monitor activity patterns and identify users who may need responsible gambling support.
• Analytics and platform improvement: To understand usage patterns and continuously improve the quality of our services.

4. Basis for Data Processing

The processing of your personal data by monkey88 is carried out based on one or more of the following grounds, depending on the context and purpose of the processing:

• Contract performance: Processing required to provide the services you request through our platform, including account management and payment processing.
• Legal obligation: Processing required by applicable legislation, including anti-money laundering (AML) compliance requirements and know your customer (KYC) procedures.
• Legitimate interests: Processing required to maintain platform security, detect fraud and improve our services overall.
• Consent: For certain categories of processing such as marketing communications, we rely on consent that you have explicitly provided.

5. Information Sharing

monkey88 takes seriously its obligation to protect the confidentiality of your data. As a matter of principle, we do not disclose your personal information to third parties. However, there are limited situations where disclosure of information becomes necessary:

• Payment service providers: To process your financial transactions, required information is shared with e-wallet providers, payment gateways and crypto service providers who have entered into confidentiality agreements with us.
• Technology service providers: IT infrastructure providers, cloud services and analytics tools that help us operate the platform — all subject to strict data processing agreements.
• Regulatory bodies and law enforcement: When required by law, court order or direction from a relevant licensing authority.
• Business transfers: In the event of a merger, acquisition or sale of company assets, user data may be transferred as part of those assets, with appropriate notice given to users.

In all situations above, monkey88 ensures that the receiving party is subject to privacy protections equivalent to those we provide to you.

6. Data Security

We implement comprehensive technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These protective measures include:

• Encryption of data in transit and at rest using industry-standard encryption protocols
• Strict access controls based on the principle of least privilege — only staff who need to do so may access specific data
• Regular security audits and penetration testing by independent parties
• Real-time threat monitoring systems to detect and respond to any suspicious activity
• A tested incident response plan to ensure a prompt response in the event of a data breach

7. Data Retention Period

monkey88 retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this Privacy Policy. The criteria we use to determine an appropriate retention period include:

• Legal and regulatory requirements that mandate record retention for a specified minimum period
• The need to resolve any outstanding disputes, claims or legal proceedings
• Audit and licensing compliance requirements that call for the retention of transaction records
• The activity status of your account on the monkey88 platform

Once data is no longer required, we will delete or anonymise it in a secure manner. If you close your account, we will process the data deletion request in accordance with applicable legal obligations.

8. Your Rights

As a data subject, you have the following rights regarding your personal data held by monkey88. You may exercise these rights at any time by contacting our privacy team:

• Right of access: You have the right to obtain a copy of the personal data we are processing about you, along with information on how it is being used.
• Right to rectification: You may request the correction of any personal data that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request that your personal data be deleted, subject to legal obligations that prevent deletion.
• Right to restriction of processing: You may ask us to restrict the processing of your data in certain circumstances, such as when the accuracy of the data is disputed.
• Right to object: You may object to the processing of your data for specific purposes, including direct marketing.
• Right to data portability: You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

9. Cookies and Tracking Technologies

The monkey88 platform uses cookies and similar tracking technologies to improve the user experience, analyse usage patterns, and provide essential website functions. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core website functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Collect information about how you use our website to help us improve its performance.
• Functional cookies: Remember your preferences such as language and display settings to provide a more personalised experience.
• Analytical cookies: Used to understand traffic patterns and user interactions for the purpose of continuous improvement.

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the monkey88 platform.

10. Changes to This Privacy Policy

monkey88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you via:

• A prominent notice on the main page of our platform
• A notification email to the address registered to your account
• An update to the "Last Updated" date shown at the top of this document

Your continued use of the monkey88 platform after any amendments to this Privacy Policy will be taken as your acceptance of the revised terms. We encourage you to review this page periodically.

11. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how monkey88 handles your personal data, or if you wish to exercise any of the rights set out in Section 8, please contact our privacy team through the following channels: