monkey88 User Terms and Conditions

1 Definitions and Scope of Agreement

"Platform" refers to the monkey88.onl website together with all related services, mobile applications, and digital tools. "User" or "Member" means any individual who has registered a valid account on the platform. "Company" refers to the management and operations of monkey88, operating under international licensing.

These terms and conditions constitute a legally binding agreement between the user and the company. This document must be read together with the Privacy Policy and Responsible Gambling Policy available on this website, and all of these together form the full terms of use of the platform.

2 User Eligibility

To register and use monkey88's services, an individual must meet all of the following requirements:

• Be at least 21 years of age on the date of registration.
• Reside in a jurisdiction that does not restrict access to online gambling platforms.
• Have full legal capacity to enter into a binding agreement.
• Have never been listed on a self-exclusion programme of any gambling platform.
• Act in a personal capacity and not as a representative of a third party.

The company reserves the right to verify user eligibility at any time and to request supporting documents such as an identity card or MyKad for age and identity verification purposes.

3 Account Registration and Security

Each user is only permitted to hold one active account. Registering multiple accounts under the same name or for the purpose of repeatedly claiming bonuses is strictly prohibited and will result in the closure of all related accounts.

Users are fully responsible for:

• Keeping their account username and password confidential.
• Ensuring the chosen password is strong and not shared with any other party.
• Notifying customer support immediately if unauthorised access is suspected.
• Ensuring all registered personal information is accurate, current, and truthful.

monkey88 will not be held responsible for any losses arising from a user's failure to maintain the security of their own account.

4 Deposits and Payment Methods

The platform accepts deposits via the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrencies including USDT, BTC, and ETH. The minimum deposit amount for all methods is RM30.

All deposited funds must originate from an account registered in the same user's name. monkey88 reserves the right to reject deposits suspected of originating from illegal activities or third parties. Any attempt at money laundering through this platform will be reported to the relevant authorities.

5 Withdrawals

The minimum withdrawal amount is RM50 for all methods. The usual withdrawal processing time is between 10 and 45 minutes. Withdrawals will be processed to the same payment method used for the original deposit, subject to compliance with the relevant wagering requirements.

The company reserves the right to delay or reject a withdrawal pending the completion of security checks. Users may be asked to provide additional identity verification documents before large withdrawals are approved.

6 Bonuses, Promotions and Wagering Requirements

The monkey88 welcome bonus offers 150% on the first deposit up to a maximum of RM1,500. For example, a deposit of RM100 will give a bonus of RM150, bringing the total balance to RM250 with a wagering requirement of RM3,000 (i.e. RM150 × 20). For a deposit of RM2,200, a bonus of RM1,500 will be allocated, giving a balance of RM3,700 and a wagering requirement of RM30,000 (i.e. RM1,500 × 20).

General bonus terms include the following:

• All bonuses are subject to a wagering requirement of 20 times the bonus value.
• Bonuses cannot be withdrawn directly — only winnings earned after meeting the wagering requirement are eligible for withdrawal.
• Each promotion has its own validity period, which is stated in the details of that promotion.
• The company reserves the right to cancel a bonus if there are signs of promotion abuse.

7 Game Rules and Integrity

All games available on the platform — including online slots, live casino, sports betting, mix parlay, and arcade games — have their own rules that must be read before playing. Game system results are final and cannot be disputed unless there is clear evidence of a technical failure.

If a technical disruption occurs during a game session, any interrupted round will not be counted as valid and the wagered amount will be returned to the user's balance. The company is not responsible for losses caused by disruptions to the user's internet service.

8 User Conduct and Prohibitions

Users are strictly prohibited from engaging in any of the following activities on the platform:

• Using automated software, bots, or scripts to access or interact with games.
• Colluding with other players to exploit the system or manipulate game results.
• Registering multiple accounts to obtain bonuses or unfair advantages.
• Using a VPN or proxy to conceal their actual location in order to bypass jurisdictional restrictions.
• Threatening, insulting, or harassing customer service staff.
• Spreading false or misleading information about the platform to others.

A breach of any of the above may result in immediate account closure and forfeiture of all funds, including unwithdrawn winnings.

9 Account Closure and Suspension

Users may close their account at any time by contacting customer service. Before closure, all outstanding wagering requirements must be met or any related bonuses will be forfeited. Valid cash balances will be returned to the user once the verification process is complete.

The company reserves the right to suspend or close an account without prior notice under the following circumstances:

• Confirmation that the user provided false information during registration.
• Serious breach of these terms and conditions.
• Activity suspected of involving fraud or money laundering.
• Request from the relevant authorities.

10 Limitation of Company Liability

monkey88 does not guarantee that the platform will be available without interruption at all times. Scheduled maintenance, system updates, or circumstances beyond the company's control may cause temporary service disruptions. Users agree that the company will not be liable for any indirect, consequential, or lost-profit losses arising from such disruptions.

Links to third-party websites or services, where present, do not represent endorsement or approval by monkey88. The company is not responsible for the content or practices of any such third parties.

11 Amendments to Terms and Conditions

monkey88 reserves the right to modify, add, or remove any part of these terms and conditions at any time with reasonable notice. Amendments take effect once published on the website. Continued use of the platform after the effective date of any amendment is considered acceptance of the revised terms.

Users are encouraged to check this page periodically to ensure they are always aware of the latest version of the terms. If a user does not agree with any amendment made, they have the right to close their account before the amendment takes effect.

12 Applicable Law and Dispute Resolution

This agreement and all contractual relations between users and monkey88 are governed by the laws of the jurisdiction in which the company is incorporated. Any disputes that arise will be resolved through binding arbitration in accordance with the rules set by the relevant regulatory body.

Users are advised to first contact the monkey88 customer service team to resolve any issue before initiating a formal process. Customer support is available 24/7 via live chat and email in Malay and English to help address any user concerns.